Larger items requiring shipment by a freight company will be shipped “Curbside Delivery Only.” We do this in order to keep the freight cost to an absolute minimum so we can keep our prices as low as possible. If you need a higher level of service, please email us or call 1-888-288-4523.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
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· How do I pay for my order?
Most of our customers pay by credit card and we accept Visa, MasterCard, American Express, Discover or PayPal through our secure server.
· Can I pay with a check?
Absolutely. Just send us an email and we will provide you instructions to send us a certified check, cashiers check or money order.
· How do I know that my order has been received and that it is correct?
We will confirm your order by email. Please carefully check that all of the information on the order is correct including the shipping address, phone number, products ordered, quantities, and sizes of all items. If there are any errors, please notify us immediately.
· If I order more than one item, will they all arrive at the same time?
Probably, but not necessarily. We ship from a number of different warehouses and factories throughout the U.S. including our own. Some of our products are made up of multiple components that come from different shipping points. We do make every effort to keep this to a minimum when possible. Please email us if you have any questions or concerns about this or any of our policies.
· Will you ever have back-orders?
Although most of our products are shipped quickly sometimes an item you order may be temporarily out of stock. If it is, we will notify you via email. We will let you know when the item is expected to be back in stock. We will also provide the option of cancelling your order or allowing us to ship it when it is back in stock. You make the decision.
· Can I return my purchase?
We are confident that you will be pleased with your purchase. If you are not satisfied, you may return it for a refund within 30 days of the receipt of your order. All returns must be authorized by us prior to shipping. To read a detailed section on how the return process works, please see Return Policy details.
· What happens if my product is damaged during shipment?
Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a detailed notation on the freight bill that there was damage. Have the delivery person also sign verifying the damage. Please then email us so that we can make arrangements to ship a replacement. Please see Shipping Policy details.
· Do I pay sales tax on my purchase?
As a New York State licensed business, we must add applicable sales tax to your order if you are located in the State of New York. If you live outside of New York State, you are responsible for complying with any applicable sales taxes in the state in which you live.
Awesome Sleep, Inc. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Awesome Sleep, Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Awesome Sleep, Inc. shall promptly issue a credit to your credit card.
If you have any questions or comments about our policies, please contact us and Awesome Waterbeds will respond promptly.